Welcome to Hozit, Providing Reliable Hosting Solutions.

IT Technical Support

Navigating the complexities of IT infrastructure can be daunting, but with Hozit Domain Hosting’s comprehensive IT technical support services, you can focus on your core business while we take care of your IT needs. Our dedicated team of experts is committed to keeping your systems running smoothly and efficiently.

IT support packages tailored for different company sizes, along with their Pricing

Basic IT Support

Users

5 to 8 Users

Helpdesk Support

Remote assistance for technical issues and troubleshooting during business hours (9 AM to 5 PM).

Email Support

Assistance with email setup, configuration, and troubleshooting for supported email platforms.

Software Updates

Regular updates and patches for operating systems and essential software applications.

Antivirus Protection

Installation and management of antivirus software to protect against malware and security threats.

Backup Management

Setup and monitoring of automated backups for critical data to ensure data integrity and disaster recovery.

R6500.00 ZAR /month (Ex Tax)

Standard IT Support

Users

8 to 20 Users

Includes

All features of the Basic package

On-Site Support

On-site visits for technical issues that cannot be resolved remotely, with a predetermined number of hours included per month.

Network Monitoring

Continuous monitoring of network infrastructure, including routers, switches, and firewalls, to detect and address potential issues proactively.

IT Consultation

Quarterly meetings with IT experts to discuss technology needs, review performance, and plan for future growth.

Priority Response

Faster response times for support requests, with guaranteed response within a specified time frame.

R6500.00 ZAR /month (Ex Tax)

Advanced IT Support

Users

20 to 50 Users

Includes

All features of the Basic package

Unlimited On-Site Support

Unlimited on-site visits for technical issues, with flexible scheduling and extended support hours.

Security Management

Implementation and management of advanced security measures, including intrusion detection systems and security audits.

Customized Solutions

Tailored IT solutions and services to meet specific business needs and objectives, with personalized support from dedicated account managers.

R15800.00 ZAR /month (Ex Tax)

Experience The Hozit Features Difference Today!

Proactive Maintenance

Prevention is better than cure, and our proactive maintenance approach ensures that potential issues are identified and addressed before they escalate into major problems. We conduct regular health checks, software updates, and system optimizations to keep your IT environment in peak condition.

24/7 Help Desk Support

Technical issues can arise at any time, disrupting your operations and productivity. That's why our 24/7 help desk support is always available to assist you, no matter when or where an issue occurs. Our team of knowledgeable technicians is just a phone call or email away, ready to provide prompt resolutions and peace of mind.

Remote Troubleshooting

Many IT issues can be resolved remotely, saving you time and minimizing disruptions to your business. Our remote troubleshooting capabilities enable us to diagnose and fix problems efficiently, without the need for an on-site visit. Through secure remote access tools, we can address issues swiftly, ensuring minimal downtime for your business.

On-Site Support

For issues that require hands-on assistance, our on-site support services have you covered. Whether it's hardware installations, network configurations, or infrastructure upgrades, our experienced technicians will visit your location to provide the necessary support and ensure that everything is up and running smoothly.

Customized Support Plans

We understand that every business is unique, with its own set of IT requirements and challenges. That's why we offer customized support plans tailored to your specific needs and budget. Whether you need basic troubleshooting, comprehensive IT management, or project-based assistance, we have a support plan that's right for you.

Vendor Management

Dealing with multiple vendors can be time-consuming and complex. Our vendor management services streamline the process by serving as a single point of contact for all your IT vendors. From software providers to hardware manufacturers, we handle communication, coordination, and issue resolution, allowing you to focus on your business priorities.

Scalable Solutions

As your business grows and evolves, so do your IT needs. Our scalable support solutions grow with you, adapting to changes in your technology environment and business requirements. Whether you're expanding your operations, adding new users, or integrating new systems, we're here to support your growth every step of the way.

Scalable Solutions

As your business grows and evolves, so do your IT needs. Our scalable support solutions grow with you, adapting to changes in your technology environment and business requirements. Whether you’re expanding your operations, adding new users, or integrating new systems, we’re here to support your growth every step of the way.
IT Technical Support

Empower Your Business with Reliable IT Support

With Hozit Domain Hosting’s IT technical support services, you can enjoy peace of mind knowing that your IT infrastructure is in capable hands. From proactive maintenance to round-the-clock help desk support, we’re dedicated to ensuring that your systems operate efficiently and effectively, allowing you to focus on what you do best โ€“ running your business. Contact us today to learn more about how we can support your IT needs and drive your business forward.
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