Acceptable Use Policy

1. Scope

This Acceptable Use Policy applies to any hosting, email, cloud, VPS, dedicated server, network, VoIP, PBX, managed service or other infrastructure supplied or managed by Hozit Domain Hosting (Pty) Ltd.

The Customer is responsible for use of the services by its employees, contractors, customers, applications, websites and authorised users.

2. Lawful use

Services may only be used for lawful purposes and in accordance with applicable South African law, relevant international law and binding third-party provider requirements.

3. Prohibited content

Customers may not knowingly store, publish, transmit or distribute content that:

• is unlawful, fraudulent, threatening or deliberately harmful;
• constitutes child sexual abuse or exploitation material;
• infringes copyright, trademarks, privacy or other third-party rights;
• promotes terrorism or serious criminal activity;
• contains malware, ransomware, spyware or malicious code;
• is used for phishing, impersonation or credential theft; or
• is prohibited by a court order or competent authority.

4. Email and messaging abuse

Customers may not use the services to send unsolicited bulk communications, deceptive marketing messages, mail bombs, phishing messages or communications that conceal or falsify the sender.

Mailing lists must be permission-based, must identify the sender and must provide an effective method for recipients to opt out where required.

5. Security and system abuse

The following activities are prohibited unless expressly authorised in writing as part of a legitimate security service:

• unauthorised vulnerability scanning or penetration testing;
• attempting to access another account, system or network;
• password cracking, credential stuffing or brute-force attacks;
• operating botnets, command-and-control systems or malicious proxies;
• distributed denial-of-service attacks or traffic amplification;
• intercepting communications without lawful authority;
• circumventing authentication, access restrictions or rate limits; and
• deliberately exploiting vulnerabilities.

6. Excessive resource use

Customers must remain within the resource limits of the purchased package. Processes that materially degrade shared infrastructure may be restricted or moved to a more suitable service.

Cryptocurrency mining, public file-sharing nodes, high-volume scraping, open proxies and similar resource-intensive activities require prior written approval.

7. Customer security responsibilities

• use strong and unique passwords;
• enable multi-factor authentication where available;
• keep software, plugins and devices updated;
• remove unused accounts and access credentials;
• maintain appropriate anti-malware controls;
• keep independent backups where required; and
• report suspected compromise promptly.

8. Investigation and cooperation

Hozit may investigate credible reports of abuse and may require the Customer to provide information, remove content, secure an affected system or cease prohibited activity.

Hozit may disclose information where required by law, a valid legal process or an authorised regulatory or law-enforcement request.

9. Enforcement

Depending on the severity and urgency of a violation, Hozit may issue a warning, restrict traffic, isolate a system, suspend a service, remove unlawful material or terminate the affected service.

Where circumstances reasonably permit, the Customer will be given notice and an opportunity to remedy the problem.

10. Reporting abuse

Suspected abuse may be reported to info@hozit.co.za. Reports should include the affected domain, IP address, relevant timestamps and supporting evidence.