Remote Helpdesk
Fast assistance for user, application, email, device and connectivity-related technical issues.
- User troubleshooting
- Remote support sessions
- Email assistance
- Software support
Managed IT Support
Reliable IT support that keeps your team productive.
Proactive monitoring, remote helpdesk assistance, onsite support and ongoing technology management for South African businesses and organisations.
Technology support that works
Less downtime. More productive teams.
Hozit provides structured IT support for businesses that need reliable assistance without maintaining a complete internal technical department.
Our support services cover users, devices, networks, servers, cloud services, software and the technology required for daily operations.
Remote Helpdesk
Onsite Support
Monitoring
Maintenance
Managed support capabilities
Practical support across your technology environment.
Support can be delivered remotely, onsite or through a managed service agreement suited to your organisation.
Onsite Support
Technical assistance at your premises when an issue cannot be resolved remotely or requires physical work.
- Hardware troubleshooting
- Device installation
- Network assistance
- Office technology support
Proactive Monitoring
Monitor supported systems, services and infrastructure for availability, performance and operational issues.
- Availability monitoring
- Resource monitoring
- Service alerts
- Issue escalation
Device Management
Support business computers and user devices throughout their operational lifecycle.
- Workstation setup
- Software installation
- User configuration
- Performance troubleshooting
Cloud and Microsoft 365
Support email, collaboration, licensing, users and selected Microsoft 365 services.
- User administration
- Mailbox support
- Teams assistance
- License management
Network Support
Troubleshoot and maintain supported connectivity, Wi-Fi, switches, routers and office networks.
- Connectivity troubleshooting
- Wi-Fi assistance
- Network-device support
- Performance diagnosis
Flexible support models
Choose the level of support your organisation needs.
Final scope and pricing are based on users, devices, locations, systems and required service levels.
Remote Support
Suitable for smaller businesses that mainly require remote assistance with users, email and devices.
- Remote technical support
- User troubleshooting
- Email and application assistance
- Support request tracking
- Escalation for onsite work
Managed IT Support
Ongoing remote support, monitoring, administration and scheduled technical maintenance.
- Remote helpdesk support
- Proactive system monitoring
- User and device administration
- Microsoft 365 assistance
- Scheduled maintenance
- Service reporting
Dedicated IT Support
A tailored support model for organisations with larger teams, multiple systems or more complex requirements.
- Custom service scope
- Remote and onsite support
- Infrastructure management
- Defined escalation procedures
- Service-level commitments
- Management reporting
One support workflow
Clear ownership from request to resolution.
Support requests are logged, assessed, assigned and tracked through an organised technical-support process.
Log
Capture the issue and relevant user details.
Diagnose
Review symptoms and identify the likely cause.
Resolve
Apply the appropriate remote or onsite action.
Confirm
Validate the outcome and close the request.
Business benefits
Support that improves day-to-day operations.
Reduced Downtime
Faster diagnosis and structured escalation help reduce the time users remain unable to work.
Productive Users
Employees have a clear place to request technical help when systems or devices cause problems.
Better Visibility
Monitoring and reporting provide improved visibility into recurring technical issues and service needs.
Improved Security
Regular maintenance and administration support stronger technology and access-control practices.
Predictable Support
Managed agreements provide a defined scope and clearer expectations than unstructured break-fix support.
Technical Expertise
Access a broader support team without employing every required technical role internally.
Support onboarding
From assessment to managed service.
Assess
Review users, locations, equipment, systems and current technical-support requirements.
Define
Agree the support scope, service hours, escalation routes and responsibilities.
Onboard
Configure support access, contacts, monitoring and relevant service documentation.
Support
Deliver remote, onsite and proactive assistance according to the agreed service.
IT support questions
Frequently asked questions.
What is managed IT support?
Managed IT support is an ongoing agreement covering defined technical assistance, administration, monitoring and maintenance services.
Can Hozit support remote employees?
Yes. Supported users can receive remote assistance with devices, email, applications, access and selected connectivity issues.
Do you provide onsite IT support?
Onsite assistance is available according to location, issue type, scheduling and the agreed support scope.
Can Hozit support Microsoft 365?
Yes. Hozit can assist with licensing, users, mailboxes, Microsoft Teams and selected Microsoft 365 services.
What is not normally included in an IT support agreement?
Large projects, new infrastructure, extensive cabling, replacement hardware and third-party costs may require separate approval or quotation.
How is managed support priced?
Pricing depends on the number of users, devices, locations, systems, service hours and required response commitments.
Support your team