Hosted PBX
A centrally managed business telephone system without relying entirely on traditional onsite PBX hardware.
- User extensions
- Internal calling
- Call routing
- Remote-user support
VoIP & Contact Centre
Business communications built for modern teams.
Hosted PBX, SIP connectivity, call queues, IVR, recording and contact-centre tools designed to help organisations communicate professionally and efficiently.
Connected business communications
Every call routed, recorded and managed.
Hozit provides VoIP and contact-centre solutions for organisations that need reliable calling, professional call handling and better visibility into communications.
Systems can support office users, remote teams, sales agents, customer-service departments and multi-site operations.
Hosted PBX
SIP Trunks
Call Recording
Contact Centre
Communication capabilities
One platform for calls, teams and customers.
Build a business phone environment that matches your users, locations, call volumes and customer-service needs.
SIP Trunks
Connect compatible PBX and calling systems to external voice services using SIP connectivity.
- Inbound and outbound calling
- Multiple channels
- Number porting support
- Business call capacity
IVR and Call Routing
Direct callers to departments, queues, extensions and recorded information using structured menus.
- Welcome messages
- Menu options
- Department routing
- After-hours handling
Call Queues
Distribute incoming calls across available agents and teams according to configured queue rules.
- Agent groups
- Queue announcements
- Wait-time handling
- Overflow routing
Call Recording
Record supported inbound and outbound calls for quality, training, compliance and dispute review.
- Inbound recording
- Outbound recording
- Search and playback
- Retention configuration
Call Reporting
Review call activity, duration, answered calls, missed calls and agent performance.
- Call-detail records
- Queue statistics
- Agent activity
- Management reporting
Contact-centre operations
Better visibility into every customer interaction.
Connect telephony with agent workflows, customer records, call recordings and operational reporting.
Agent Extensions
Individual extensions for office and remote
agents.
Customer Records
Connect calls to supported CRM and customer
information.
Tasks and Follow-Ups
Track outcomes, notes and scheduled actions.
Performance Reporting
Review queue, agent and call activity.
User endpoints
Communicate from the device that fits the role.
VoIP users can operate through compatible desk phones, computers, mobile applications and remote extensions.
Desk Phones
Professional IP phones for reception, management, office users and customer-service agents.
Desktop Softphones
Make and receive supported business calls through a compatible computer application.
Mobile Extensions
Extend supported business calling to authorised mobile users and remote staff.
Agent Headsets
Compatible headsets for contact-centre agents and employees handling frequent calls.
Business benefits
Communications designed for control and flexibility.
Professional Presence
Use business numbers, menus, departments and extensions to present a structured customer experience.
Remote Working
Supported users can operate extensions from approved locations and compatible devices.
Scalable Capacity
Add extensions, users and selected call capacity as the organisation grows.
Operational Visibility
Call records and reports provide greater insight into customer communication and team activity.
Quality Management
Supported recordings can be reviewed for training, quality assurance and dispute handling.
CRM Integration
Connect supported telephony events to customer records, tasks and business workflows.
Deployment process
From call requirements to live communication.
Assess
Review call volumes, users, departments, numbers, devices and connectivity.
Design
Define extensions, IVR menus, queues, routing, recording and reporting requirements.
Configure
Configure the PBX, SIP service, users, devices and call flows.
Test
Validate inbound, outbound, transfer, queue and recording behaviour.
Launch
Activate the service, support users and monitor initial operation.
VoIP questions
Frequently asked questions.
What is a hosted PBX?
A hosted PBX provides business telephone features from a centrally hosted platform rather than relying only on traditional onsite telephone hardware.
Can we keep our existing telephone number?
Existing numbers may be portable, subject to provider, ownership, documentation and porting eligibility.
Does VoIP require an internet connection?
Yes. Reliable internet connectivity and suitable network quality are required for stable VoIP calling.
Can calls be recorded?
Supported inbound and outbound calls can be recorded according to system configuration, storage and legal requirements.
Can remote staff use the same phone system?
Yes. Compatible desk phones, softphones and mobile clients may be configured as remote extensions.
Can VoIP integrate with the Hozit CRM?
Supported telephony and CRM integrations can connect call activity, customer records, recordings, notes and follow-up workflows.
Modernise your communications