Too many security alerts
Security tools may generate more alerts than internal teams can review.
Continuous Visibility Across Your Digital Environment
Detect, investigate and respond to security threats before they disrupt your business
Hozit provides managed security monitoring and Security Operations Centre services covering log collection, SIEM, endpoint alerts, cloud activity, firewall events, incident triage, threat detection and response coordination.
Service Overview
Professional IT support for growing and established organisations
Security tools generate large volumes of events, but alerts provide value only when they are collected, reviewed, correlated and acted upon.
A managed Security Operations Centre helps organisations maintain continuous visibility across endpoints, servers, networks, cloud services, email systems and critical applications.
Hozit provides managed security monitoring tailored to the organisation’s size, technology environment, operating hours and risk profile.
Our service can include SIEM implementation, log onboarding, detection rules, alert triage, incident escalation, dashboarding, reporting and response coordination.
The goal is to identify suspicious activity early, reduce alert fatigue and provide a structured process for investigating and responding to security events.
Business Challenges
Common IT problems we help solve
Limited visibility
Important activity may be spread across servers, endpoints, cloud systems and firewalls.
Slow incident detection
Suspicious behaviour may remain unnoticed for days or weeks.
Alert fatigue
Repeated false positives can cause important events to be ignored.
No central log platform
Logs may be stored separately or overwritten before investigation.
Unclear escalation procedures
Teams may not know who must respond when a serious alert occurs.
Insufficient security skills
Internal teams may lack dedicated threat-monitoring expertise.
Cloud monitoring gaps
Microsoft 365, Azure or AWS activity may not be reviewed consistently.
Weak incident evidence
Missing logs can make investigations and reporting difficult.
Compliance reporting pressure
Customers and auditors may require evidence of active monitoring.
What Is Included
Comprehensive managed IT support services
The final scope is tailored to the organisation's users, systems, locations, risks and internal capabilities.
SOC readiness assessment
Assess existing tools, logging, ownership, escalation and response capabilities.
Security monitoring strategy
Define coverage, priorities, risk scenarios and service objectives.
SIEM platform design
Design centralised log collection, retention, correlation and alerting.
SIEM implementation
Deploy and configure a suitable security information and event management platform.
Log source discovery
Identify systems, devices and applications that should send security logs.
Log onboarding
Connect approved firewalls, servers, endpoints, cloud services and applications.
Log normalisation
Standardise selected event data for consistent analysis.
Log retention configuration
Apply suitable retention periods according to operational and compliance needs.
Security event correlation
Link related events across different systems to identify suspicious patterns.
Detection rule development
Create alert logic for selected threat scenarios and control failures.
Use-case development
Build monitoring use cases aligned to organisational risk.
Alert threshold tuning
Reduce unnecessary alerts while maintaining useful detection coverage.
False-positive reduction
Review recurring alerts and refine detection logic.
24/7 monitoring option
Provide continuous monitoring where included in the selected service level.
Business-hours monitoring
Provide monitoring during agreed operational hours.
After-hours escalation
Escalate critical security events outside normal business hours where included.
Firewall monitoring
Review selected blocked, allowed, suspicious and administrative firewall events.
Intrusion detection monitoring
Monitor selected IDS and IPS alerts for suspicious activity.
VPN monitoring
Review remote-access logins, failed attempts and unusual usage patterns.
Endpoint security monitoring
Monitor selected antivirus, EDR and endpoint alerts.
Server security monitoring
Review selected Windows and Linux security events.
Active Directory monitoring
Monitor account, privilege, policy and authentication changes.
Privileged account monitoring
Detect selected suspicious use of administrator and elevated accounts.
Failed-login monitoring
Identify repeated, distributed or unusual authentication failures.
Impossible-travel detection
Identify selected sign-in patterns inconsistent with normal travel.
Account lockout monitoring
Track repeated lockouts and potential password attacks.
New user account monitoring
Detect unexpected account creation or enablement.
Group membership monitoring
Monitor changes to privileged or sensitive groups.
Microsoft 365 monitoring
Monitor selected identity, email, sharing and administrative events.
Microsoft Entra ID monitoring
Review selected sign-in, risk and administrative activity.
Exchange Online monitoring
Monitor selected mailbox, rule, forwarding and administrative changes.
SharePoint monitoring
Review selected sharing, download and administrative events.
OneDrive monitoring
Monitor selected suspicious access and file activity.
Azure security monitoring
Review selected identity, resource, network and security events.
AWS security monitoring
Monitor selected CloudTrail, identity, network and workload events.
Cloud workload monitoring
Review selected activity across cloud-hosted servers and services.
Email security monitoring
Monitor selected phishing, malware, spoofing and mail-flow alerts.
SPF monitoring
Review selected sender authentication and spoofing-related events.
DKIM monitoring
Review selected email-signing configuration and validation events.
DMARC monitoring
Review selected domain-authentication reports and abuse indicators.
Web server monitoring
Monitor selected web access, error and administrative activity.
Web application firewall monitoring
Review selected WAF alerts and blocked requests.
Database activity monitoring
Monitor selected authentication, privilege and unusual query events.
File integrity monitoring
Detect selected changes to critical files and configurations.
USB and removable-media monitoring
Review selected removable-device activity where supported.
Data exfiltration monitoring
Detect selected indicators of unusual outbound data transfer.
Ransomware behaviour detection
Monitor selected encryption, process and file-change indicators.
Malware alert monitoring
Review selected malware detections and response actions.
Command-and-control detection
Identify selected communication patterns associated with malicious infrastructure.
Lateral-movement detection
Monitor selected remote execution, credential and network movement indicators.
Privilege-escalation detection
Identify selected suspicious attempts to gain elevated access.
Persistence detection
Monitor selected account, service, task and startup changes.
Suspicious PowerShell monitoring
Review selected script and command-line activity.
Suspicious command-line monitoring
Detect selected high-risk process and command patterns.
DNS threat monitoring
Review selected suspicious domain lookups and tunnelling indicators.
Threat intelligence integration
Use selected threat feeds to enrich alerts and investigations.
Indicator-of-compromise monitoring
Check selected IP addresses, domains, hashes and accounts against known indicators.
Dark-web exposure monitoring
Monitor approved organisational indicators for known exposure.
Vulnerability alert integration
Correlate selected vulnerability findings with active security events.
Asset criticality mapping
Prioritise alerts involving important systems and data.
User and entity behaviour analytics
Identify selected activity deviating from normal behaviour.
Security alert triage
Review alerts to determine severity, confidence and required action.
Level-one incident analysis
Perform initial investigation and evidence gathering.
Incident enrichment
Add asset, user, threat and contextual information to alerts.
Incident classification
Categorise events by type, severity and business impact.
Escalation management
Notify approved contacts according to agreed severity thresholds.
Incident ticket creation
Create and track security incidents through an agreed workflow.
Response recommendation
Provide practical containment and remediation guidance.
Containment coordination
Assist authorised teams with account, endpoint, firewall or access containment.
Endpoint isolation coordination
Coordinate supported isolation of affected endpoints.
Account-disable coordination
Assist with disabling or restricting compromised accounts.
Firewall-block coordination
Assist with blocking approved malicious IP addresses or domains.
Incident response support
Support investigation, containment, eradication and recovery activities.
Digital evidence preservation
Preserve selected logs and event data for authorised investigation.
Security incident timeline
Develop a chronology of relevant activity.
Root-cause analysis support
Assist in identifying the likely source and contributing control gaps.
Post-incident review
Document lessons learned and recommended improvements.
Security dashboard
Provide visual summaries of alerts, incidents, assets and trends.
Daily monitoring summary
Provide selected summaries of significant activity.
Weekly security report
Summarise alerts, incidents, trends and open actions.
Monthly SOC report
Provide management-level metrics, findings and recommendations.
Executive risk reporting
Explain significant security activity in business terms.
Compliance evidence reporting
Provide selected monitoring records for audits and assurance requirements.
Incident metrics
Track volumes, severity, response times and closure status.
Mean-time-to-detect tracking
Measure how quickly selected threats are identified.
Mean-time-to-respond tracking
Measure how quickly selected incidents are escalated or contained.
Security trend analysis
Identify recurring attack patterns and control weaknesses.
Threat-hunting support
Perform focused searches for selected indicators or suspicious behaviour.
Proactive threat hunting
Investigate selected hypotheses across available telemetry.
Detection gap review
Identify missing coverage and additional log requirements.
Monitoring health checks
Confirm that log sources and security integrations remain operational.
Log-source failure alerts
Detect when critical systems stop sending expected events.
Parser and connector maintenance
Maintain selected log integrations and field mappings.
Detection content maintenance
Update selected use cases as threats and systems change.
Security runbook development
Document repeatable triage, escalation and response procedures.
Escalation matrix development
Define severity levels, contacts and communication requirements.
Incident communication templates
Prepare selected notification and status templates.
SOC process documentation
Document monitoring, ticketing, reporting and quality controls.
Security operations training
Train internal teams on escalation, evidence and response expectations.
Co-managed SOC support
Work alongside the customer’s internal security or IT team.
Fully managed SOC support
Provide outsourced monitoring and incident triage under an agreed scope.
Managed detection and response support
Combine monitoring, investigation and selected response coordination.
Continuous service improvement
Review performance, coverage and detection effectiveness regularly.
Business Benefits
Why organisations choose managed IT support
Earlier threat detection
Continuous monitoring helps identify suspicious activity sooner.
Reduced alert fatigue
Triage and tuning help internal teams focus on meaningful events.
Improved incident response
Clear escalation and response workflows reduce confusion during incidents.
Centralised visibility
Events from multiple systems are reviewed through a consolidated process.
Better evidence retention
Central log storage supports investigations and audits.
Stronger cloud oversight
Identity and administrative activity can be monitored across cloud platforms.
Improved compliance readiness
Monitoring reports and records support selected assurance requirements.
Ongoing security improvement
Trend analysis and detection tuning strengthen security over time.
Our Methodology
From discovery to ongoing improvement
Assess monitoring readiness
Review systems, tools, risks, logs and response responsibilities.
Define monitoring scope
Confirm assets, platforms, operating hours, severity levels and escalation contacts.
Onboard log sources
Connect approved endpoints, servers, firewalls, cloud services and applications.
Configure detection
Implement selected rules, use cases, thresholds and threat intelligence.
Establish workflows
Define triage, ticketing, escalation, containment and reporting processes.
Validate visibility
Confirm that required logs and alerts are being received correctly.
Begin monitoring
Review, classify and investigate events according to the service level.
Escalate incidents
Notify approved stakeholders and provide recommended actions.
Report and review
Provide dashboards, metrics, trends and outstanding actions.
Tune and improve
Refine detection, reduce false positives and expand coverage.
Engagement Options
Flexible IT support models
Business-hours SOC monitoring
Monitor selected systems during agreed working hours.
24/7 SOC monitoring
Provide continuous monitoring and escalation where included.
Co-managed SOC
Support an internal IT or security team with monitoring and analysis.
Fully managed SOC
Provide outsourced security event monitoring and incident triage.
Managed SIEM
Implement, operate and tune a central security monitoring platform.
Managed detection and response
Combine detection, investigation and selected response coordination.
Cloud security monitoring
Monitor selected Microsoft 365, Azure and AWS environments.
Compliance monitoring service
Provide ongoing monitoring evidence and control reporting.
Technology Coverage
Platforms and technologies we support
Support is subject to the agreed scope, vendor requirements, licences and available technical documentation.
SIEM
Log Management
Security Analytics
Threat Intelligence
Endpoint Detection and Response
Antivirus
Firewalls
IDS
IPS
VPN
Active Directory
Microsoft Entra ID
Microsoft 365
Exchange Online
SharePoint
OneDrive
Microsoft Azure
AWS
CloudTrail
Windows Event Logs
Linux Syslog
Web Application Firewall
DNS Monitoring
Email Security
SPF
DKIM
DMARC
User and Entity Behaviour Analytics
File Integrity Monitoring
Incident Management
Threat Hunting
Ransomware Detection
Privilege Monitoring
MITRE ATT&CK
NIST
ISO 27001
POPIA
PCI DSS
Security Dashboards
Incident Reporting
Mean Time to Detect
Mean Time to Respond
Industries
Managed IT support across key sectors
Healthcare
Monitor sensitive systems, identities and security events continuously.
Explore Healthcare solutions →Mining
Provide visibility across head offices, remote sites and operational networks.
Explore Mining solutions →Education
Monitor identity, cloud, endpoint and shared-network activity.
Explore Education solutions →Government
Support centralised monitoring, incident escalation and audit evidence.
Explore Government solutions →Legal & Professional Services
Protect confidential client systems and communication platforms.
Explore Legal & Professional Services solutions →Logistics & Transport
Monitor branch, fleet, warehouse and cloud environments.
Explore Logistics & Transport solutions →Retail & eCommerce
Monitor online platforms, branches, identity and payment-related systems.
Explore Retail & eCommerce solutions →Technology Companies
Monitor infrastructure, applications, cloud services and privileged activity.
Explore Technology Companies solutions →
Why Hozit
A practical technology partner for your organisation
Broad technology visibility
Monitoring can cover endpoints, servers, firewalls, cloud and applications.
Practical escalation
Alerts are translated into clear actions for technical and management teams.
Flexible service models
Choose business-hours, 24/7, co-managed or fully managed monitoring.
Continuous tuning
Detection logic is improved as systems, risks and threat patterns change.
Integrated remediation support
Hozit can assist with firewalls, servers, cloud, endpoint and recovery actions.
Business-focused reporting
Management receives concise metrics, trends and risk explanations.
Example Scenarios
How managed IT support can be applied
These are illustrative examples and are not presented as named customer case studies.
Compromised Microsoft 365 account
Suspicious sign-in and mailbox-rule changes can be detected and escalated.
Ransomware activity
Endpoint and file-change indicators can trigger investigation and containment.
Privileged account misuse
Unexpected administrator activity can be identified and reviewed.
Firewall attack pattern
Repeated suspicious connections can be correlated and blocked.
Cloud storage exposure
Unexpected sharing or administrative changes can be investigated.
Log-source outage
A critical system that stops sending logs can trigger an operational alert.
Frequently Asked Questions
Managed IT support FAQs
What is a Security Operations Centre?
A Security Operations Centre monitors security events, investigates alerts and coordinates incident response.
What is managed security monitoring?
It is an outsourced service that reviews security logs and alerts on behalf of an organisation.
What systems can be monitored?
Selected endpoints, servers, firewalls, cloud services, email systems, applications and identity platforms can be monitored.
Do you provide 24/7 monitoring?
Yes. Continuous monitoring can be provided where included in the selected service level.
Can you monitor Microsoft 365?
Yes. Selected sign-in, mailbox, sharing and administrative events can be monitored.
Can you monitor AWS and Azure?
Yes. Selected cloud identity, network, resource and workload events can be monitored.
What is SIEM?
SIEM is a platform that collects, correlates and analyses security events from multiple sources.
Do you provide the SIEM platform?
A managed SIEM platform can be designed and implemented as part of the service.
How are alerts prioritised?
Alerts are classified according to severity, confidence, asset importance and business impact.
What happens when a serious incident is detected?
Approved contacts are notified according to the agreed escalation process, with recommended response actions.
Can Hozit contain an incident?
Selected containment actions can be coordinated or performed where explicitly authorised.
Do you monitor endpoint security tools?
Yes. Supported antivirus and EDR alerts can be included.
Can you reduce false positives?
Yes. Detection rules and thresholds are tuned over time.
Do you provide security reports?
Yes. Dashboards and daily, weekly or monthly reports can be included.
Can SOC reports support audits?
Selected monitoring records and reports can support compliance and assurance activities.
Do you perform threat hunting?
Focused and proactive threat-hunting activities can be included.
How long are logs retained?
Retention depends on the agreed platform, storage capacity and compliance requirements.
Can you work with our internal IT team?
Yes. A co-managed SOC model can complement internal staff.
How quickly are incidents escalated?
Escalation targets are defined according to severity and the selected service level.
How do we request a quotation?
Provide your systems, users, locations, cloud platforms, current security tools and required monitoring hours.
Related Services
Build a stronger technology environment
Cyber Security
Strengthen security controls and coordinate incident response.
Explore Cyber Security →Penetration Testing
Identify exploitable weaknesses before attackers do.
Explore Penetration Testing →Managed Firewall Services
Monitor and manage perimeter security controls.
Explore Managed Firewall Services →IT Auditing and Compliance
Assess monitoring controls, evidence and governance.
Explore IT Auditing and Compliance →Backup & Disaster Recovery
Improve recovery from ransomware and destructive incidents.
Explore Backup & Disaster Recovery →Server Support
Remediate server, identity, patching and configuration issues.
Explore Server Support →Improve the reliability and security of your IT environment
Speak to Hozit about your users, infrastructure, support challenges and technology priorities.